I purchased a MW 150SE amp.... used and it was originally a sliver color. I contacted MW about getting it re - skinned to black, after several email and phone calls, all was set. The seller sent the amp directly to MW, once received Dan called me and suggested some updates it needed to bring the amp to current specs. The customer support was nothing but first rate, from a high quality company. I own a mix of new and used MW products, remain a satisfied customer.
Hostility from manufacturers
I know its a cottage industry, and margins are thin, but I still think its shortsighted of them, and harms the industry in the long run. I'm talking about several interactions I've had with manufacturers after having purchased their products on the secondhand market. They should think about what would happen to their prices and their sales if their products were not resellable. Maybe they would like us to send our components to the scrap heap every few years or so just before we purchase their latest upgrade.
Fire away..
Fire away..