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Hola Audio Springs DAC repair

I purchased this DAC a few months ago.  Finally unboxed it and hooked it up.  It has a problem.  The sound coming out of my speakers is ear splitting loud even with the volume on the preamp turned low.  My other dac works just fine.  I have contacted Holo Audio via email twice but got no response.  Incredible!

I have no problems shipping it.  I live in southern Illinois.  I am looking for an excellent repair shop that knows their stuff on days.

Thanks.
128x128Ag insider logo xs@2xjaymark
9 responses Add your response
jaymark's avatar
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jaymark OP
489 posts
 
To be clear, I purchased the dac used on Audiogon not directly from Holo Audio.
georgehifi's avatar
georgehifi
10,312 posts
 
Look at the manual, make sure it's not in fix full output mode instead of variable, if it has these options.

Cheers George 
jjss49's avatar
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jjss49
6,610 posts
 
what george says has got to be it

if the dac has a volume adjust function it can be turned off/on as sometimes people just use it as a straight dac into a preamp

if it didn't come with a manual you should see if it can be downloaded from their website
jaymark's avatar
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jaymark OP
489 posts
 
Thanks.  I will pursue your suggestions.  
merosen
45 posts
 
Did you go from rca cables to blanched?
balanced out is usually twice the voltage output of rca
Inputs may be overloading and you need attenuators 
jaymark's avatar
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jaymark OP
489 posts
 
I was finally contacted by the company! Bravo. It just took a lot longer than their disclaimer said t would.

I was using RCA analog outs to RCA in on the preamp.  Not sure what blanched is?

There are no volume controls on this dac.  Maybe there is a problem in the dac circuit....
jjss49's avatar
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jjss49
6,610 posts
 
blanching is for keeping nutrients in fresh vegetables

i think 'balanced' is what he meant LOL
chayro
2,928 posts
 
Just a shot - are you connecting to a preamp phono input by any chance?

georgehifi's avatar
georgehifi
10,312 posts
 
Just a shot - are you connecting to a preamp phono input by any chance?
Only explanation if there’s no dac level control/s, as the gain of a dac won't be that high from the manufacture unless the previous owner had it modded to be that high.

Cheers George
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