Help with FedEx claim......What would YOU do?


I sold an amp that had a purchase price of $3,000.
Went to FedEx, filed out the ground form, indicated $3,000 declared value, paid, got my receipt, off I went.

The unit arrived, TRASHED, complete original double boxes, bolted to a piece of plywood, yet somehow the unit was destroyed!!

After 4 months, FedEx decided to pay the claim. They did, but paid $2,000. Even though I indicated $3,000 declared value, the person taking the package only charged me for $2,000 insurance, FedEx is taking the side that:

"you only paid for $2,000, this is all we are paying"

which seems illegal. Has anyone come across such luck that I have been blessed? What was the outcome.

Thoughts or views also welcome.

What should I do? They have admited fault by paying the claim. Is it the shippers resposibility to VERIFY their employees work?

Dan
porschecab

Showing 1 response by porschecab

Thanks to all for comments. I worked for an insurance company for 15 years, I do not over insure, I only insure for the value sold. That, is the market value. Often I am asked to insure for more, and I have to explain that is not possible with me.

I sold a McIntosh amp, MC-352, it lists for $4,500, it was in perfect shape, it was sold for $3,000, and was actually worth about $3,300 at that time. I was sent the broken amp back, the the entire faceplate section was ripped off. Not sure how it happened?

I took it to the largest McIntosh dealer in the world, got an estimate for replacement (new is $4,500 list). Since a large part of McIntosh is appearance, yeah, they sound good too, my angle was that although it could be repaired ($700)
some of the dents/dings, albeit minor, reduce the value and make it useless.

FedEx agreed to pay the claim in full, requested the package back, and that is when it started. "We understand you wrote $3,000 on the tag, but you were only charged for $2,000 insurance." I think I will do the small claims court deal.

ps
I still have the amp.