I bought big and heavy floor standings for my daughter from audiolab a couple years ago. They used some small, unknown shipping company. Upon delivery the OEM boxes was so weak and damaged, wholes and ruptures was all over it. When I saw the boxes on my porch for the first time I thought this is total negligence, but when I opened it the speakers inside were crispy clean, untouched and in perfect condition. Huge relive. I think the problem is bigger than we think. It careless unprofessional people performing work at job spots newer should be filled with such people. That is funny at some Starbucks locations those kind of people couldn’t even brew a coffee.
Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?
LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!
I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label
To clarify, the claim is not getting denied for handling the situation wrong ( i.e.- throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).
How to Resolve? Next step of Action?
I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label
To clarify, the claim is not getting denied for handling the situation wrong ( i.e.- throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).
How to Resolve? Next step of Action?