2. speakers
  3. 163353-144806

Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?

LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!

I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label

To clarify, the claim is not getting denied for handling the situation wrong ( i.e.-  throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).

How to Resolve? Next step of Action?
 





a_mulder

Showing 2 responses by bob540

bob540
427 posts
 
P.S. I recently bought a used tuner from a vender in CA (I live in Ohio).  The vender said they didn’t have the original box or packing material but would pack it securely.  The tuner arrived in a shipping box but was not double boxed.  In place of the molded styrofoam, they wrapped the tuner in a few layers of bubble wrap.  Fortunately it arrived safely. 
bob540
427 posts
 
Some here say that if you sign for the package then you are accepting it as-is. But seldom have I had to sign for anything, not even the Martin Logan speakers I bought last year — was told to expect the packages on a date and then when I checked they were sitting in front of my garage.  All other packages were just left by my front door.

Only once was a product delivered damaged.  It was a large flat panel TV.  When I opened the box, the screen was shattered.  I could see a scrap mark across the front of the box where it looked like something had fallen into it.  I tried to call the seller but had difficulty getting through.  Fortunately, I paid through PayPal and when I called them they said they would refund the money to my credit card.  I asked them what I should do with the TV and they said keep it or throw it away.  I called TV repair shops to donate it, but they said they could only use parts they order new and not parts off a damaged, though new, set.  So, out in the trash it went.
More to discover