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Help my Innuos Zenmini streamer is only half working.

I have had my Innuos Zenmini mk 2 for a couple of months and working perfectly. I stream and listen to music that has been burned to the internal hard drive. So finally had the opportunity to listen to some music last night it's been about 5 days sense it was up and running with no issues. I stream Tidal through Ipeng on my iPad. When I went to the apps menu to tap on Tidal which I always do to open it up it says " Tidal log failed please check your tidal credentials on my squeezebox.com. I know it's been a while since I set this up but I don't believe I have a "mysqueezebox" account. And I don't know why I would need one since everything worked perfectly beforehand. Now I did buy the streamer used the previous owner did stream Tidal so I don't know if that has anything to do with it, I did switch it over to my account though. I can play music off the hard drive without any issues. Any advice would be greatly appreciated thank you. 

Steve
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mikedaymer
3 posts
 
Hi Steve. 

Thanks for your reply. I went onto my squeezebox.com and signed in and reloaded my tidal credentials. Still have same problem on orange squeeze and innuos. Guess I might have to do factory reset on the server.
I guess if I've backed everything up then I can resave my music to the zen when completed? 
You just reset everything from myinnuks. Com did you?
Thanks again
Mike
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sjsfiveo OP
61 posts
 
If I remember correctly yes you are correct. Good luck.

Steve
aa10t
1 posts
 
The interface software on Innuos products are very problematic.
I highly recommend not purchasing anything from this company, unless you want to be an IT guy on the weekend. You will need to contact Innuos service and supply your serial number, and they will give you instructions on how to solve this problem. FYI, this is the second time that my system stopped working in 4 months. Again don’t buy anything from this company!
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biketony
93 posts
 
Innuos statement owner here. My unit has worked with absolutely no issues. And sound quality is amazing. 
oldears
386 posts
 
Send your problem to Innuos support. I have found them very responsive.The owner/designer contacted me from London, took control of my Innuos Zen mini Mk II, which I had bought used, and solved my problem with it not working as a server. Note that there is no support by Orangesqueeze, but Innuos is working on a software update to include a player mode. I am not using mine as a streamer.
I don't understand why you are holding Innuos responsible for problems with Tidal?
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