Send your problem to Innuos support. I have found them very responsive.The owner/designer contacted me from London, took control of my Innuos Zen mini Mk II, which I had bought used, and solved my problem with it not working as a server. Note that there is no support by Orangesqueeze, but Innuos is working on a software update to include a player mode. I am not using mine as a streamer.
I don't understand why you are holding Innuos responsible for problems with Tidal?
I don't understand why you are holding Innuos responsible for problems with Tidal?