Help - is Krell dead?


Hoping to get some cues from other owners. I have an older Krell KAV 280 CD Player that I really like. I am moving to Europe and tried to contact Krell to see if it can be switched to 220v (it is already 50/60hz). (Yes, i could buy a step-down transformer but i prefer converting it internally). No one picks up phones, the voicemail to some guy called Tim Rogers is full. Emails to servcie go unresponded. Does anyone know if there is some way to contact Krell? Dealers I have tried in NJ are also unable to help.....it is so strange. Many thanks for any help.

musicmatters1206

Showing 4 responses by rubix

Does anyone have any update(s) on when Krell HQ is reopening? Weeks have turned into months without any sort of an open letter to clients, which I think would be quite helpful for everyone at this point. I’m sure people with current orders and repairs would like to know when they can expect their hardware back along with those of us that have units to send in.

Any information would be appreciated as Krell is completely unreachable and all voicemail boxes are full.

Alternatively, are there any authorized Krell repair technicians apart from HQ? I personally don't know of any and would probably be reluctant to trust anyone outside of Krell directly but as time marches on, the possibility widens.  

Thanks in advance and condolences to the Krell family. 

@soix, Thank you for that. I don't have access to FB so if it isn't too much trouble for you or anyone else, please do post that communication here once published. 

Thank you kindly. 

Cheers.

Hello all - 

Although I don't suspect it, has anyone gotten any updates from Krell? It's now mid October and I do not understand what's going on from a business perspective. What are all of Krell's clients, distributors, and retailers to do? What about all of the hardware stuck at headquarters for repair that people are waiting on? The company has been completely incommunicado. Shouldn't there be some sort of open letter on their webpage addressing any of this? I'm really confused about it. 

Thanks in advance to anyone with any information.