Help all ye Triplanar Gurus

I would've assumed as much, that the set screw in question was an Allen Screw.

I would also assume Triplanar provides a compliment of the correct size Allen Wrenches needed for the Arm, correct?

Not to be insulting to our friend here, the original poster, who now has this problem, but I would as well assume Triplanar isn't using Threadlocker, so how does such a thing happen? Did they install the Screw with Gorilla-like force?

I'd probably send the Arm direct back to Triplanar. Even though this could be claimed user-error, something sounds amiss here, that anyone could have difficluty with this, and I'm hoping Triplanar sees this more as being thier fault, if the screw was installed with too much torque, or the threaded Hole was not machined correctly, that one would need such force to lossen, to then strip the Screw. Mark

Hello Dan_ed, Yes, I understand, tiny set screws like this don't stand up to too much abuse. Often, an Allen Wrench has to be coaxed to fully seat into the screw before one applies any pressure.

I'm not sure about the TriPlanar, having never owned one (yet), but these screws may not be Stainless Steel, so even more care must be excersized, being a softer metal.

Wise suggestion about the left hand drill bits, and hopefully, our friend here will find the right person, and that he can carefully extract the bad screw.

Please keep us posted my friend how this all turns out.
I know it's a magnificent arm, and that you're wanting to enjoy it. Mark

Thom, I'm sure you've meant no disrespect, or ill will against Sunnyboy, and sometimes it appears the written word is harsher than it actually is.

Possible that he didn't not go into full detail of the extent of which he, and his dealer tried contacting Tri Mai?

There's of course two sides to a coin, and you as a manufacturer yourself perhaps see things in a different light, than an end user does.

I don't believe Sunny tried sullying anyone's reputation, and I strongly doubt TriPlanar's reputation, or sales have been affected by his posts, which were not in any way untruths. Frustration, yes, I'd probably be pretty darn frustrated as well.

I would assume dealing with certain manufacturers abroad would not be easy for a person living in New Delhi India. I've spoken personally with Sunny on a couple of occasions, he has perfect command of the English Language.

I guess we as humans cannot sometimes forsee, or be mind readers to know why these difficulties occur. Yri Mai could have just as easily had a death, or emergency in the family, could've been on vacation, a business trip, etc.

I think Sunny was wise, coming into this forum, and asking of our help, advice, and thoughts. The way I think, I think it is very good that people such as yourself come to this forum, and you can offer good personal, professional experience. I am greatful that folks such as yourself participate here.

Beacause of folks such as yourself, and many helpful others here, I now see a happy ending to Sunny's problems. And again, I see no harm done to Tri Mai's reputation, or quality of his products, quite the contrary. Mark
Mark