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Help all ye Triplanar Gurus

I received my Triplanar VII U2 from Singapore over the weekend and I may have screwed up big time while mounting the arm.Basically, the screw that adjusts the height of the cueing platform broke in the hole with the screw head coming off,with the result that if I use the cueing platform to lower the arm on the record it seems to descend from Mt. Everest. Manually lowering the Lyra Skala on the record is not good for my health.
Have sent a mail to Triplanar and also the Dealer(Audio Note, Singapore).
I doubt if any A'goners have experienced a similar situation but there is no harm in asking.You have to be particularly cretin like to have achieved what I have done.
Am also unable to align the cart using the Best tractor supplied by my friend Yip in Hong Kong coz the mounting holes on the wooden armband are a bit askew. This can and will be resolved.
Will appreciate any help/ advise to lift my deep depression.
Many thanks
sunnyboy1956

Showing 6 responses by lewm

lewm
13,517 posts
 
Doug, He says he broke "the screw that adjusts the height of the cueing platform", not the set screw, which stabilizes the vertical shaft in place, once one has adjusted VTA, and which seems to be the one you describe. Fixing the set screw would be a piece of cake compared to fixing the actual VTA adjuster. I hope I'm wrong for Sunnyboy's sake. But in any case, I would guess that Tri can fix it.
lewm
13,517 posts
 
Dear Thom, Just where in his post does Sunnyboy use the words "set" and "screw" consecutively? I do have to admit that as I re-read the post it does SOUND like he broke the set screw. I just want to be sure I'm not losing my marbles.
lewm
13,517 posts
 
I know what you mean; I just didn't know what Sunnyboy meant. It should be much less expensive to repair the set screw than to repair the VTA adjustor (which is also a "screw"), so I hope you are correct. Anyway, we all agree he should go to Tri Mai with the problem.
lewm
13,517 posts
 
Too bad Herb's up in hifi heaven. He could fix it in 10 minutes and yell at you while doing so. Or he would just replace the whole broken part of the tonearm using something he found on his workbench.
lewm
13,517 posts
 
Tri is a very honorable man. You might fairly criticize the fact that he is tardy in this instance in responding to Sunnyboy's messages. But that does not equate to a lack of honor. Tri has sent me stuff prior to receiving payment, and he is always helpful and enthusiastic when contacted by phone. Sunnyboy, if possible you might try calling him. I realize this may be awkward to do from Singapore, due to the time differential, but you might get quicker responses to your inquiry.
lewm
13,517 posts
 
So much for questions about Tri's integrity.
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