Help all ye Triplanar Gurus

Absolutely a no brainer. Send it to Tri. Maybe someday I'll send mine to him to replace the stock arm rest. Or, maybe not. ;-)

Mark,

you are making several assumptions. This thread is not supposed to be locked. It is expected that this adjustment be made for each setup. I would bet that the OP went a bit overboard when snugging this screw back up.

You all should see the tiny, tiny allen set screws that used on a Basis Vector for different adjustments. One can easily strip out the walls of the screw or the tiny allen wrench supplied by Basis.

This is all part of learning to do things yourself. And there is a certain amount of mechanical aptitude that goes along with this.

Stainless Steel is really not that strong either, but that is beside the point.

It never ceases to amaze me how people can expect support just like calling Sear's from cottage industry suppliers. I doubt that Tri has even a part-time assistant and I'd be very surprised if making Triplanars is his main source of income. Hell, maybe he's on vacation.

Perhaps this is an inconvenience for you after you broke your new tonearm, but in this hobby not getting a reply for a couple of weeks is not that bad. (Try giving a well respected manufacturer money and not getting anything for two years with no delivery date in sight.)

Careful where you throw those stones. Some may bounce back and whack you in the forehead.

Good on you, Ralph!

Tri's integrity wasn't questioned (but now the whole ISP excuse makes one wonder). I challenged the supposition that cottage industry vendors shouldn't be expected to provide good customer service and that waiting for 2 weeks for a response was reasonable.

Well, you didn't question his integrity. But now that you have a reasonable explanation you are going to do just that?

So, what is your experience dealing with Tri?

C'mon people!

This is not bad service but a complete disregard of the customer.

Did you not post this?

I understand completely your frustration with the situation. But you obviously jumped to a worst cast conclusion without getting all the facts. You publicly raked this man's hide over hot coals. I hope you understand who it is that stepped in to help you (and help Tri) by contacting Tri on your behalf. I only wish you had asked around here about what others think of Tri and his business practices before going off on him.

It is justified at times. I have had to do just such a thing recently on another public forum. In my case it was after giving this person $2K and not getting anything but the run around for 2 years. To make this story short, it eventually came out in the forum that I may have been waiting the longest but I was one of many who had the same problem with this person. That public thrashing did help in that situation and I believe people are getting their orders. Matter of fact, mine is due in the shipping terminal today.

I wish you the best of luck getting your Triplanar fixed and most definitely get that mounting issue straightened. The MintLP is most definitely worth being able to use.

I think Sunny was wise, coming into this forum, and asking of our help, advice, and thoughts.

Wise, yes. Right up until his post of 11/20 when panic set in and he started his little temper tantrum about poor customer service.

I don't believe Sunny tried sullying anyone's reputation

That's not how I read his posts, but you and everyone are certainly entitled to an opinion.