Has anyone lost a KEF tweeter?

Update.

Looks like I have to send the speaker to KEF in New Jersey for repair.

Grrr.

Jerry, KEF use that UniQ tweeter inside the midrange design. I’m not even sure there’s a safe way of removing the outer ring without mucking it up. I’m thinking it’s just a snap in plastic ring, but.

@prighello ,

I bought them new 10/21, so I’m hoping to have them send me a new Uniq.

And how to get the old one out. The drivers have a five year warranty.

@jetter 

I’m with you. I’ll remove a few screws and un-solder and re-solder something and (I’m sure that’s more than a lot of people would do), but that’s about it. I’m also expecting (🤞) something more than lip service from them as well!

Now where is my silver solder???

I just had a thought.

Does anyone know if KEF speakers have a fuse in them?  This has become a really long weekend without tunes playin’ on the box. ☹️

@steve59 

Thanks for the tip, but they (KEF) told me I couldn’t get the UniQ out and that it has to be done at their facility. So it’s looking like I’m sending it to New Jersey, next week.

After answering questions and hearing that this almost never happens, I sent it in (I paid shipping) and they fixed it. (I believe they replaced the UniQ) and they shipped it back.

All the best.

@steve59 

Yeah, that’s what I thought when I bought the Ref 5’s.

But…

@yyzsantabarbara 

I confirmed the tweeter was out, but I still had to go through the song and dance.  Oh,  and according to KEF, they are the only ones who can replace the Uni-Q’s in the Reference 5’s and that everything I saw on YouTube was wrong.  Heck I tried to save them some money by asking them to send me a new uni-Q and I’d fix it myself.