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has anyone had problems with wadia service?

i have a wadia 381, and for some reason when it is turned on it now emits a high pitched tone, which can best be described as sounding like that of a flying insect. i have called wadia several times and most of the time i get an automated message - on some occasions i get an announcement saying "thank you for calling wadia" other times it says "thank you for calling audio research". it almost seems like there is no one there. the whole thing just gives me the sense that something strange is going on (like, maybe wadia is about to go under).

in any event, i am currently stuck with a cd player that doesn't work and no apparent way to get it fixed. has anyone else had problems contacting wadia?
paperw8

Showing 4 responses by roxy54

roxy54's avatar
roxy54
8,148 posts
 
Seattlehifi,
Their service couldn't be that great if they didn't route him to the new contact number via their website. It is not excusable.
If you were'nt good enough to answer this thread, he would still be in the dark.
roxy54's avatar
roxy54
8,148 posts
 
Seattlehifi,
He turned to Audiogon because they were unresponsive after numerous phone calls. It's pretty obvious.
Maybe he bought the unit from a private party, and does not have a local dealer.
I stand by what I said. They should be available at all regular business hours, and return customer calls if they are not. I don't understand why you are defending the so enthusiastically in 5 different posts.
It is very nice of you to help, but why should he need a middleman?
roxy54's avatar
roxy54
8,148 posts
 
Seattlehifi,
I want to make clear to you as well that I thought you were very considerate in trying to assist Paperw8.
I had no criticism for you at all. My point was simply that any business, especially one of Wadia's stature (and price points) should not make basic mistakes like the ones that caused his negative experience. What goes on in the back room (mergers etc.) is not the customers problem.
You tried to do a good thing, but they were negligent.
roxy54's avatar
roxy54
8,148 posts
 
Seattlehifi,
What you state about the dealer being the front line is factually wrong, and unsupportable, especially if the unit was a private sale.
Facten gives a great response, and I totally agree with him.
Get it together Wadia!
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