Back in October of 2024 I ordered a phono cable from TMR. The transaction went through with no problem and the cable was shipped the following day. I got an e-mail from FedEx saying that the cable was delivered. I got the e-mail at 12:10 PM stating the package was delivered at 11:55 AM. I quick went down stairs to retrieve the package and it wasn't there. It was 15 minutes from the time they said it was delivered to the time I checked. Either someone stole it, the driver stole it or it was mis delivered. Either way it was my word against FedEx. I contacted TMR and told them what happened and they told me to wait a few days to see if the package would show up. That seemed reasonable so I said I would wait 10 days. I also contacted FedEx and they were no help at all. After 10 days and no package I called TMR and said they would take care of it. Two days later my cc was credited for the full amount. ($581.00). What impressed me the most was that they treated me with respect and took my word that the cable didn't show up. For all they knew I could have been the biggest scammer out there. They could have told me to go pound sand, but they didn't. They have my highest recommendation and I wouldn't hesitate to do business with them again.
ps
The cable never did show up.
