Dvoss, Albert is right. Amex backed me when I had a bad experience with a mail order house. They issued an immediate credit and started an investigation into the matter. The place in question denied ever receiving my return, but when I supplied Amex with a tracking number the issue was resolved. They couldn't deny their own employee's signature.
If things get worse, look up the Better Business Bureau online. The site should direct you to the state branch of the BBB in which the company you're having problems with operates from, and you can start the process of filing a claim.
I'm sorry being new to online mail order you're having such a bad experience. I've been doing this for many years have had pretty good luck. My dealings on Audiogon have also been very good, and I've made some friends along the way. Hang in there, we're here to help.
If things get worse, look up the Better Business Bureau online. The site should direct you to the state branch of the BBB in which the company you're having problems with operates from, and you can start the process of filing a claim.
I'm sorry being new to online mail order you're having such a bad experience. I've been doing this for many years have had pretty good luck. My dealings on Audiogon have also been very good, and I've made some friends along the way. Hang in there, we're here to help.