2. cables
  3. 192406-77425

Good service from DH Labs

I ordered a 6-meter RCA cable from DH Labs. When it arrived, it didn't work; almost no signal got through. I put the previous cable back and verified that everything else was working okay. I emailed DH Labs about the problem, and they said they'd received some bad connectors from a vendor. They offered me either (1) a full refund, or (2) to send me a new cable, a $100 refund, and a return mailer for the defective cable. 

I took option 2. The new cable arrived in a few days and works well. I'm just posting here to let people know about a vendor who does the right thing.

john_g
willywonka
255 posts
 

I own DH labs and am happy with my cables, but don’t they check their cables before shipment? A simple Ohm meter would have found this unless it was damaged in shipment. Glad they fixed your problem though. I have met some of guys that work there at the AXPONA shows and they are nice guys.

jond's avatar
jond
5,851 posts
 

They've been around forever for a reason good wire and obviously good CS nice to hear good reports like this.

theflattire
197 posts
 

DH Labs is awesome.

I usually buy from their eBay store for it's a bit cheaper sometimes.

Once I got sent the the wrong length of hook up wire they just sent me the correct length and told me to keep the rest.

Quality is great for the price!

oddiofyl's avatar
oddiofyl
3,902 posts
 

Good dealings with DH Labs.    Quality products.  I have several of their cables.  Digital and analog.   Good value.  

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