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FEX EX Damaged New Legacy's

I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob

Showing 1 response by bjesien

bjesien
1,248 posts
 
I think the system is too homogenized. Our gear is heavy and fragile. This stuff shouldn't be mixed in with diapers and medicine balls.

Also these guys are loading trucks. How do they distinguish between a $5,000 amp and a pet rock? There should be color codes or items should be set aside. There needs to be accountability and pride in the culture. Who's hands touched that gear as it went across country? It made it-great- reward them over time. It didn't- they need to have a conversation and find out why.
In the mean time I'm buying less than ever because it's all getting smashed.
 
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