Fedex and Ups Damage thread

@larsman 

Incorrect. I spoke with a UPS rep on the phone. He couldn’t tell me where the package was. He instructed me to open a claim and they would put a trace on it. That sounds like “lost” to me.

What a timely thread. I had a preamp shipped out of CA via UPS on Monday, scheduled delivery today. This morning the status was changed to "delivery date unknown". Now they are thinking it's lost.

A pair of PBN Montana SP2 speakers packaged by the UPS store and shipped to FL from VA. Both speakers arrived completely destroyed. Claim payed.

A VTL ST-150 shipped to GA from VA. Fedex lost the label off the box. Someone thought it was a good idea to send it back to VTL in CA after seeing a reference to that address on the box.  I only found this out because I did the detective work to figure out where it was. It took 3 weeks to get it to the buyer and Bea Lam was a complete pain in the ass to deal with.

I don't think fedex is any better or worse than UPS. And vice versa. I think it's a good idea to take a lot of photos during the packing process. And although it may be more costly, when shipping speakers insure each box for the worth of both speakers. If one is lost or damaged, what is the remaining speaker going to be worth to anyone?