They could buy back their contract, find a more appropriate distributor, and save their reputation and maybe more.. |
Electrocompaniets current wowes with customers isn't something new to them. Years ago customers complained of amps "blowing up". I'm hesitant to repeat "rumours" but the reason "rumoured" for the past problems was blamed on a distributor who took it on himself to "moddify" the amps by removing some protection circuitry in an effort to improve the sound. I have always liked Electrocompaniets stuff, though it really isn't to my particular taste. I always thought of their stuff as being a poor man's Mark Levinson. There seems to be a place for something like that. Untill the current debacle with Subaruguy is cleared up in a satisfactory and expediant manner I can no longer recommend their stuff. Damn shame that an other wise legitimate company suffers because they can't get their distributors in line. Buy Electrocompaniet at your own risk! |
Subaruguru, it's been over a month and all you recieved were a couple of e-mailed photos of diodes and caps? They've got to be kidding! Recently, Thiel arranged for shipping for both my floor standing speakers to their factory where they tested them, repaired them, retested them, and shipped them back to me in less than a week. They arranged for a corporate discount on trucking rates. There was no charge for labor. Didn't bill me till I recieved them back. Oh yeah, my warranty ran out 5 years ago. |
Makes one wonder about the integrtiy of those charging $800 for a mod based upon $82.50 worth of parts. While there is a deserved profit for design and development, it seems to be a little excessive to me. For your sake and the sake of this firm I was really hoping this situation would work out, but the rate of progress is really discouraging. Thanks for the updates, you help us all. Good luck to all parties concerned. |
Tok2000, I think it would be really bad form for EC to sell Ernie the goods at the expense of his freedom of speech. Just think what the backlash might be like if Ernie turned them down and reported the reason he couldn't get the upgrade. Your business advise is one that endorses a form of collusion and undermines all of us here on Audiogon. Your free to express your opinion, but, please consider the ramifications. |
Tok20000, Of course you are absolutley correct...in ordinary circumstances. These are pecular circumstances. In this circumstance Ernie was denied satisfaction going through the traditional channels. As such he appealed to the Audiogon community for help and satisfaction. His appeal was welcome, because by it's very nature it helped the Audiogon community from having to repeat his misadventure with this particular manufacturer and it's distributor. The Audiogon community is now party to the issue. It would be somewhat disingenous for Ernie to appeal to the Audiopgon community, recieve satisfaction and then turn his back on them by not disclosing all the details, which would have put the community he appealed to in the same jepoardy. This manufacturer and it's distributor had every opportunity to maintain the confidentiality of their business proceedings, but they blew it. Much like the scenerio when one party takes another party to court, those confidential issues becomes public. Definition of collusion: Secret agreement for a wrongfull purpose, especialy between persons wishing to defraud another or between persons who wish to appear as adversaries. Considering all the details, I think the word is appropriate. |
Inna, you must be late to this thread, you give Audiogon too much credit in this regard. Audiogon's policy seems to oscillate, without reasons given. I couldn't disagree with you more about it belonging here.
Hshapiro, I'm not sure what to make of it. I suspect that the issue came to be and came to be maintained by the distributor. That doesn't let the manufacturer off the hook. Seeing how they have the most vested interest, this should have been resolved in a much more expeditious way. I still have hope that they will resolve this and make the necessary moves to provide appropriate customer service. |
Sorry, I can't help you. Why do you find the need to take it apart (every time?)? |
Ernie, while I wish you the best of luck, my only concern is if the parts are up to spec. Most of us don't have the necessary equipment to test them. |
I don't doubt that they sent you the correct parts. |
Congratulations, I'm really happy your pleased with the results. How long did it take? Sorry, but I find EC's position on this matter unacceptable. I will not buy or recommend their products so long as they maintain this policy. |
