Dynaudio customer service ignoring me


Has anyone else tried ordering directly from Dynaudio?  I'm trying to order woofers directly from them as they're they OEM and no one else sells an equivalent speaker. I've been trying to get these for almost a year now and start off communicating pretty consistently.. Then I gave them the thumbs up to move forward and crickets!  I've called both sales guys, left voicemails, emails etc.  I got one random response about 3 months ago just saying supply chain issues etc.  I'm about to spend thousands of $ here and get zero attention.  

Is this a common complaint among Dynaudio and their sales support?

dtximages

I wonder if the customer service reps were either slimmed down or are ambivalent since Dynaudio sold to the Chinese? 

Damn guys, how did I miss Dynaudio selling out to the Chinese? That truly sucks!  I’ve got a pair of Danish Consequence Ultimate Editions that I better take care of.  Guess that is also the answer to the OP… Chinese ownership = cost cutting.  The first to go will be customer service.  The next step will be all the lower priced products made in China, and then the Dynaudio driver and crossover designs will be directly copied and produced under other labels - and of course made as quickly and cheaply as possible.  😞 

Dynaudio is not what it use to be. Components on crossover boards are now lower quality now, the customer service is unprofessional, home speakers don't sound as good, and they're overpriced. 


I had heard of similar news regarding Dyn- I don’t think they went wholesale on Chinese production though (but I could be wrong).

I was told some lower end products would be made/assembled in China while higher end components/cabinets would still be produced in Denmark. 
Anyway- when it comes to support I received a very quick response the last time I reached out to them. The contact information is attached below-

Artie Gamino (Dynaudio)

 ag@dynaudiousa.com

 

I wouldn't do business with anyone who doesn't respond promptly.....They've failed to me