Does Qobuz work

I've been streaming from Tidal from ethernet, through my Blue Sound Vault and McIntosh amp.  I find the BluOS very easy to use and Tidal works great on the BluOS app on my phone.  Qobuz does not. I've tried to contact Qobuz customer support but its been days now and they haven't responded.  There are several options on the BluOS app for various sources, like Tidal, Amazon Music, Qobuz, etc. But Qobuz is the only one that doesn't work, I paid for the Hi Res Audio, but the songs come thru at only cd quality and only 15 second samples.    Does anyone have a solution?