There are 2 different business models. The business model where a luxury manufacturer does not sell direct-to-consumer is purposefully built to drive traffic to the retail space so the prospective customer can see/ touch/ experience the products in person. This happens quite often in "pull" lines from luxury manufacturers such as Chanel, Rolex, McIntosh, etc. Driving down a retail price for an item isn't a deciding factor as much as creating a positive buying experience and creating relationships with their customers for them.
Neither model is wrong compared to the other, just different, imo.