Denon Service... Yeah or Nay?

Rws1950 was that a warranty claim?

Had a 1600 dvd player. Went on the fritz a couple of months after the warranty expired. Fortunately I had bought the extended warranty! This is a scheme where the out-of-warranty work is sold and paid for by some insurance company, but the work is still done by Denon. Was told it would take 2 weeks and got the player back after 8. It lasted another 3 months. I tossed it in the garbage. Denon's first and last chance with me.

I bought an entry level Denon DVD 900(?) and a 5900.

The entry-level model played 1 single DVD then refused to recognize any further DVDs although it played CDs without problem. I returned it to the store after about a month. They were also the Denon service center in my area. Six months later after I started threatening them (Denon did not respond at all), they replaced the player without subsequent issues.

I do not use either player much since I am not at home much. After making some system changes I ran the 5900 with CDs for 24 hours on repeat - more CD than it had played up to that stage of it's live. When I sat down afterward to listen to my new setup... no CD. The Denon would play DVDs perfectly but could not recognize a single CD I tried. Switched it off for a day and now it plays maybe 1 in 10 CDs - simply acts as if there is not a CD in the drawer the rest of the time (after trying to read it first).

Did a little research and found that the Stereophile reviewer had exactly the same error with the 5900 review sample.

Denon's response? Nothing... to this day. The 5900 is a great machine when it works but it is the last Denon I will ever buy.

Denon service (and QA)? I think you have a better chance of finding the Loch ness monster...

PS.
I will gladly supply the SN# if anyone has any doubt, also my Pioneer 414(?) circa 1999 is still playing without a glitch and these days my children are using it on a daily basis.

You state "after six months" was it at the service center that long? That is so unacceptable. I think after reading some of these responces and that fact that Denon has still not responded to my e-mail, I will keep my current player and wait to something comes a long. I am sure Denon could care less, but eventually when they can't sell their equipment, they just might.

Yes. It was trapped in the twenonlight zone for six months. Actually, I never received it back - it was replaced. The local service center did not say whether it was lost, could not be fixed or...?

Unfortunately I have to agree. I do not think Denon could care less. Sad though, the 5910 would have been a great player to own if only it could be trusted.