Denon Service... Yeah or Nay?

Thanks for the input. It seems as though they do not offer any real customer assistance. After owning McIntosh and Marantz I am used to being able to get answer. I only can remember one other manufacturer that I had trouble with and that was Naim. They answered the phone but the arrogance and rude way they handeled my call was enough to say no more Naim. I am hopeing to avoid that with Denon. And if they have treated a prospective customer this way maybe I should rethink this purchase. I just don't know what other Uni-Player in this price range to consider. I wish Marantz would offer a better video display. I compared the DV5910 to the McIntosh MVP861 but the video falls short there as well. Although the audio is superior to Denon. The Escoteric is more than I want to spend and haven't compared the video. Thanks again for all the input.

Rws1950 was that a warranty claim?

You state "after six months" was it at the service center that long? That is so unacceptable. I think after reading some of these responces and that fact that Denon has still not responded to my e-mail, I will keep my current player and wait to something comes a long. I am sure Denon could care less, but eventually when they can't sell their equipment, they just might.

Well maybe it is just as well. I see in the latest Absolute Sound that they expect a new format of hi-res in the Blu-Ray/HD-DVD formats. So I can buy these discs all over again. Thank God the vinyl still plays at 33.3 or 45.