Dealer behavior issue


I would like opinions as to whether members feel that I’m being unreasonable to think
that a very popular dealer has not performed so well on my behalf, the customer. Last summer I ordered an expensive ARC amp understanding that delivery would most likely be in Oct which was fine with me. I did make a commitment which I understand.
My situation seriously changed due to my wife’s health but I agree that’s not his problem.
At this point I requested to pay a handsome restocking fee, 2-3k, can’t remember the amount but he was cavalier saying why would I want to do this?
So that was that.
The unit is about to be delivered and as I’ll immediately resell the unopened box I gave him a last offer.
The transaction had a current unit model trade in that retailed for 8k and is a favorite product of his and he carries it.
Yesterday I offered to give him this unit as the restock fee with 90 days to fully refund me.
I have received no response so he didn’t like my offer which is his right. I have spent over 40k retail over the last two years with him with no problems.
So in the end I changed my mind which is the lowest form of audio behavior. Was I foolish to think this guy would accommodate me? The product I offered to GIVE him will fly out his door for $4k .
This is just business as usual ?
4425

Showing 1 response by ozzy

Wow, interesting story. It seems like this should be resolved better. The dealer should accept his out of pocket expenses only. At least that is my opinion. But we can’t always force our opinions on some of the dealers, just avoid them and spread the word for others.

The worst experience I have ever had was with a piece of Sheiitte (spelling error on purpose) equipment. They charged me a 50% restocking fee! However the item was only a few hundred dollars. It stills leaves me with a bad taste though. Needless to say I would never buy there equipment again and I advise others the same.

I hope this works out for you.


ozzy