Dealer behavior issue


I would like opinions as to whether members feel that I’m being unreasonable to think
that a very popular dealer has not performed so well on my behalf, the customer. Last summer I ordered an expensive ARC amp understanding that delivery would most likely be in Oct which was fine with me. I did make a commitment which I understand.
My situation seriously changed due to my wife’s health but I agree that’s not his problem.
At this point I requested to pay a handsome restocking fee, 2-3k, can’t remember the amount but he was cavalier saying why would I want to do this?
So that was that.
The unit is about to be delivered and as I’ll immediately resell the unopened box I gave him a last offer.
The transaction had a current unit model trade in that retailed for 8k and is a favorite product of his and he carries it.
Yesterday I offered to give him this unit as the restock fee with 90 days to fully refund me.
I have received no response so he didn’t like my offer which is his right. I have spent over 40k retail over the last two years with him with no problems.
So in the end I changed my mind which is the lowest form of audio behavior. Was I foolish to think this guy would accommodate me? The product I offered to GIVE him will fly out his door for $4k .
This is just business as usual ?
4425

Showing 1 response by bigkidz

I am confused.  Why don't you just buy the unit and then sell it as a new unit in an box that has not been opened?   You an discount the unit $2K or more?  The dealer has made money on your prior purchases has nothing to do with this transaction.  He put out the 60% to get the unit.  Are you saying that he has another of the exact same unit that he is selling?  Sorry but I am not following the process you laid out.

I am not sure if ARC has units laying around ready to be shipped or if they build them to order.  He could be a nice guy and work with you but you also could just take delivery of the amp and resell the unit on your own.  Are you just saying that the dealer should be nicer to you because you are a repeat customer and that is your main issue?

Sorry about the health situation also.