2. amps-preamps
  3. 151530-330

Dealer behavior issue

I would like opinions as to whether members feel that I’m being unreasonable to think
that a very popular dealer has not performed so well on my behalf, the customer. Last summer I ordered an expensive ARC amp understanding that delivery would most likely be in Oct which was fine with me. I did make a commitment which I understand.
My situation seriously changed due to my wife’s health but I agree that’s not his problem.
At this point I requested to pay a handsome restocking fee, 2-3k, can’t remember the amount but he was cavalier saying why would I want to do this?
So that was that.
The unit is about to be delivered and as I’ll immediately resell the unopened box I gave him a last offer.
The transaction had a current unit model trade in that retailed for 8k and is a favorite product of his and he carries it.
Yesterday I offered to give him this unit as the restock fee with 90 days to fully refund me.
I have received no response so he didn’t like my offer which is his right. I have spent over 40k retail over the last two years with him with no problems.
So in the end I changed my mind which is the lowest form of audio behavior. Was I foolish to think this guy would accommodate me? The product I offered to GIVE him will fly out his door for $4k .
This is just business as usual ?
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Showing 1 response by barts

barts's avatar
barts
754 posts
 
Went to RMAF to listen to digital streamers. Settled on the new Bryston
BDA-3.14 which is their BDA-3 DAC and their BDP-Pi streamer all in one box.  Called Audio Connection in Verona, NJ which is the closest dealer
Bryston to me. I do have a short relationship with them. Ordered the
BDA-3.14 during the phone call.  The deal is when they get notification from Bryston that the piece is being produced I'll get a call and will need to pay them ~half of the $4K price.  The Bryston rep at RMAF spoke very highly of the Audio Connection and vice versa.  This to me is how a deal should go down, particularly because they were willing to talk about the price.

To the OP, sorry for your personal troubles.  I would be on the phone to ARC as many times as took to straighten this out.  All of my dealings with
ARC have been pleasant, efficient and everyone was happy. 
If you are so disgruntled about this situation as to post here looking for
affirmation or solace, then I think you should name the dealer.  
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