2. amps-preamps
  3. 151530-330

Dealer behavior issue

I would like opinions as to whether members feel that I’m being unreasonable to think
that a very popular dealer has not performed so well on my behalf, the customer. Last summer I ordered an expensive ARC amp understanding that delivery would most likely be in Oct which was fine with me. I did make a commitment which I understand.
My situation seriously changed due to my wife’s health but I agree that’s not his problem.
At this point I requested to pay a handsome restocking fee, 2-3k, can’t remember the amount but he was cavalier saying why would I want to do this?
So that was that.
The unit is about to be delivered and as I’ll immediately resell the unopened box I gave him a last offer.
The transaction had a current unit model trade in that retailed for 8k and is a favorite product of his and he carries it.
Yesterday I offered to give him this unit as the restock fee with 90 days to fully refund me.
I have received no response so he didn’t like my offer which is his right. I have spent over 40k retail over the last two years with him with no problems.
So in the end I changed my mind which is the lowest form of audio behavior. Was I foolish to think this guy would accommodate me? The product I offered to GIVE him will fly out his door for $4k .
This is just business as usual ?
4425

Showing 1 response by audioman58

audioman58's avatar
audioman58
4,306 posts
 
This dealer is a greedy pud. You need to expose him I was a dealer 
for a number of years. Did he give you ar least 15% off  as a good dealer would for example, besides Thst he made a lot of money 
as a restocking fee was more then fair . Expose this person to save others the hassle  and Never recommend this one .it is people like him that are bad for Audiophiles. Buyers are his life’s blood .A little empathy would have been nice .his dirty deed should not go unpunished ,for it showed a total lack of respect for you and your wife ,your offer was most generous. Screw him and the high horse he wrode in on. I sold a lot of gear your gear was upper end he makes around 50% markup . In the long r
lost ,for you will never do business with him again , and expose 
what dealer did this to save others. A true Audiophile wouldnot 
have acted like that like myself I would have worked out something with you on friendly terms knowing you would recommend me to others, and possibly to buy  something in the future . By saying nothing to fellow Audiophiles will allow this 
parasite to keep negatively hurting the good name of Audio .
best to you  and I hope you wife gets well.

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