jea48 tomiiv30 needs to hire a Power Quality
testing company to check the quality of the power in his home. Agreed. And if the OP seeks a definitive assessment of the unit itself, he'll need to send it back to McIntosh or to an authorized service center for a complete evaluation. That's something his dealer - which he for some reason won't identify - apparently isn't equipped to conduct. Simply plugging it in to see if it buzzes isn't the equivalent of a proper bench test.
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jea48 Your are the one that seems to be having a problem believing the OP. No, I don’t have any problem at all. Evidently the OP doesn’t have any problem, either: I don’t need anymore help nor do I care about this brand anymore. Case closed. |
tomiiv30
Are you out of your mind ... you are something else bud. People
like you make the brand look even worse than what it is right now ... Why don't McIntosh come to my house and check out the problem, I have
hiatal hernia and been diagnosed to not lift any heavy weights ... I still cannot understand how is it my responsibility to do
all this things is beyond me ... I am left alone with nobody
backing me up. I get back home all pissed off
... if some of you smart asses would like to prove me
wrong than go ahead come to my house check out the amp and go from
there.
I'm much more sympathetic to your plight than you understand.
I hope you're able to get whatever help you need. |
jea48Ron, a McIntosh representative, said they get maybe 5 complaints a year about mechanical buzzing torids. His advice to fix the CUSTOMER’S PROBLEM is to buy a DC blocker. You’re just repeating a claim made by an anonymous poster on Audiogon. We really don’t know if it’s true, or not. Why do you have a problem with understanding McIntosh’s response to the customer? I’m not the one with the problem here. I’m happy with my system and - for that matter - I’ve always been happy with McIntosh service. So why do you continue to insist the OP send the amp to McIntosh? I’m not insisting on anything. But if the OP wants his amplifier evaluated, that would be a good first step. |
jea48
You want to know so bad where the OP bought the amp why don’t you call the two dealers tomorrow ... I don't care where he bought his amp. That the OP won't name the dealer just suggests that there's more to this issue than he's willing to acknowledge. In any event, it's all a moot point now that he says this:
I have made up my mind about this brand not just this amplifier ... The amp buzz has
nothing to do with what I have done ... the experience I’ve had so far
with this brand alone is unforgettable and was unpleasant. After
spending so much money and not even one phone call was made back to me
that should tell you something ... He seems to want someone to rescue him from his misery, but he won't send the amplifier in for an evaluation. That just seems odd to me. If he doesn't trust the factory, there are many independent, authorized McIntosh service centers - perhaps even one within driving distance for him. But he has made up his mind, so there's really nothing else to talk about here.
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jetterBelieve me we are with you in hoping this all get sorted out Agreed! That's why I think this guy should return the amplifier to Mac for evaluation.
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Why won’t
tomiiv
return his amplifier to McIntosh for warranty repair? Because it would cost me more money to do so, I have to pay for shipping both ways which is not cheap, and I am not planning to spend a cent more because I am pretty sure nothing would get done. It looks like you’ve made up your mind to be unhappy, rather than to seek resolution. It appears that the only money you’ve spent on this so far was for electrical work performed by an unqualified contractor that was hazardous and did not meet NEC. |
tomiiv30 Why do you want to know so bad who the dealer is, I don't get it ... You've stated that, "no one from the dealer or the manufacturer cared to find a solution to my problem," so it's reasonable to ask who the dealer is.
the manufacturer should've jumped in and try to help me
It still isn't clear why you don't simply
return the amp to McIntosh for evaluation and (hopefully) repair.
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tomiiv30 When the dealer and the manufacturer do not give a flying F
about their customer ... Who's the dealer?
what else can a customer do except keep the amp
... You could return the amp to McIntosh for evaluation and (hopefully) repair.
I am no planning to
repeat myself again everything is noted in this thread Who's the dealer?
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audioman58That is total BS ... that is a defect in the unit period ... they should take the unit back and fix the dam
thing ... Their integrity is not what it used to be ... I agree that there’s nonsense going on here - the facts just do not add up. The OP has deleted his original post here about the problems and disappeared from this forum and the other forum where he raised these issues. He won’t identify his dealer - even though the dealer doesn’t seem to have been very helpful in resolving the problem - and he has refused to return the unit to McIntosh for evaluation. So it’s really impossible to know what’s going on. There transformers used to be made in California ...
They’ve always been hand-wound in Binghamton, afaik. |
tomiiv30... I just turned off the
breaker for that outlet and would not use it until I find somebody that
really knows what he does and to double check if everything ... Why don't you get an electrical construction permit? That would probably resolve all of your concerns.
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jea48Chicago? I didn’t think the city of Chicago AHJ allowed NM sheathed cable ... If this guy lives in Chicago, then the work he described would require an electrical construction permit from the city. It would also require that an electrical inspector approve the work before the circuit could be energized. While the permit may cost a few $$$, it would be cheap insurance against the sort of hazardous connections described here.
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tomiiv30 What
is the difference between the ground wire that is connected to the
panel itself and the one that goes to the outside, it still goes thru
the panel but it is not attached to the panel itself it just goes thru
the pipe that goes outside where the meter is and from there it is
attached to the rod. All grounds must be bonded together along with the neutral at the service panel. Your separate ground creates a chance that a fault to ground won't trip a breaker. That's the biggest problem with the arrangement and why its an NEC violation. The
guy that came to my house and did this has been in business for over 30
years and I trust them thinking they know what they do It's likely that your town requires a permit for this work. Did you check into that?
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tomiiv30
The other 20 amp outlet is grounded directly from the outlet to the
outside rod with a clamp that is attached to the rod itself, I saw that
with my own eyes. It is a straight wire that goes from the outlet to the
outside and has nothing to do with the inside panel or anything else in
the house. If you're in the U.S., that's a violation of the NEC and is potentially hazardous. It also creates a potential ground loop, which can only exacerbate your problems. |
jea48... why would you still want to buy a McIntosh product after hearing the way they have treated the OP? Because we don’t know how McIntosh treated the OP - it’s just hearsay from an anonymous poster. On the other hand, I have years of first-hand experience with Mac. Charlie Randall (top USA dog now) is already starting to make ARC equipment look like McIntosh ARC doesn’t look at all like Mac - ARC has rack width; choice of silver or black finish; no blue meters or logo in a Gothic font ... |
tomiiv30 ...
even if it does
I would still be not satisfied with this
amp . Why prolong your agony? Why not return it for a refund? |
stereo53 members of the forum told me there was a bad batch of the potted transformers which was confirmed by McIntosh. That certainly wasn't publicly posted in the forum. Are you saying that AA users told you that privately?
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