2. amps-preamps
  3. 1399307283

Cracked glass/ Mcintosh

I don't have any experience dealing with an A-gon customer who claims the glass is cracked on a Mac integrated I sold him. I provided pics to him and the Mac was boxed the same way I got it from Mcintosh. Box in a box with it attached to the plywood. I find this very hard to believe.

What I'm wondering is how should this have been handled by the buyer. Shouldn't he be taking this up with the carrier? Btw, it was shipped on April 21 and just today he sends me the e-mail.The box was delivered 4/24 or 4/25. I'm just now finding this out. I also had sent e-mails to him asking if he got the tracking number and there was no response. Last week I sent an e-mail asking if he got the Mac and in both cases he never sent a reply of any kind. I need a little guidance on this.

Thanks to all
harley52

Showing 2 responses by theo

theo's avatar
theo
2,709 posts
 
After owning a number of McIntosh Amps and PreAmps and unpacking them. And if you had original McIntosh packing, I say in all confidence that the glass could not be broken unless (A)there was a hole through both boxes aligning with the point of impact or (B)the boxes showed unmistakable evidence of damage suffered from impact of dropping, crushing or abuse.

If this buyer waited more than 1 hour after opening the box to alert you to the damage, then he had to have done it during unpacking. McIntosh designs their packing to be overly protective to a fault.

What does this guy want you to do? Buy it back? Pay for the repair? Reduce Price?
Has he sent you a picture of the broken glass?

Proceed with caution.
theo's avatar
theo
2,709 posts
 
I agree on the time lapse of reciept to claim. In my business, if we don't catch the damage at time of reciept we have 24 hours to file a claim. But that delayed claim is then investigated before and if payment is issued.
You will most likely be faced with a lot of resistance from the shipper given the time delay. And that time delay in my opinion would default to the recepients responsibility.
More to discover