I would like to start with a humble apology to the OP of a thread I recently (overtook) for personal reasons. smrex13, I apologize to you and hope your audio journey going forward is joyous!
To donvito101, I made my remarks personal and for this I apologize.
I checked for remarks from yesterday on the "VPI Prime noise issues" (2 threads, why, I don't know) . I still find it odd that VPI did not remark on smrex13' original thread, only to his last thread that ended, "not VPI's fault".
I've had a couple of issues since purchasing my VPI Classic 3 SE Sig. one year ago. I sent, (through my dealer), an initial question about the arm tower's operation on Feb 2016. I was told it would be forwarded to VPI. As of today, I've not received one comment.
I've recently, in the past 3 months, had a vibration issue through the 3D arm when the SDS is set at 33rpm. It is not noticeable at 45 rpm. I feel it through the finger lift.
I've tried oiling the motor, cleaning the belt & new talcum, the spindle bearing is just like recommended with the proper grease etc...
I relayed all of this through my dealer who asked for pictures and I sent them. This was two weeks ago. As of today, not one word. Because of my last question through my dealer in Feb w/ no response, I'm a little weary.
OK. So, my position is.... I should go through the proper channels. The dealer, right? VPI has their sales set up through a dealer network. This, I assume, is to take a burden off of them so they can be focused on manufacturing?
We/I/ you, pay a premium for this? I assume it's around 100% added to the actual cost of manufacturing. So, if I have an issue, I should follow the way VPI has their dealer network set up and take my concerns to the dealer. If this is not the way things should work, why then, doesn't VPI just sell directly? We/me/the end user could save BIG BUCKS.
That's pretty much the whole issue. I have no idea why VPI does not want to make any effort to settle this issue.
I'm glad you didn't listen to the "industry person" who suggested a higher retail price for the Prime.
I don't like the idea of "industry people" having (this sort of freedom) in the first place, "you can get away with it, they won't know the difference and that's more margin in your pocket". "paraphrased". Why are "they" contacting you personally to suggest your pricing??? I thought there was more "distance"? THIS is OUTRAGEOUS!
I am a relatively new VPI customer. When I recently contacted the company about my Prime, the response was quick, efficient and very helpful. Mat himself answered my query within hours, and I wasn't told to contact my dealer or anyone else. Problem solved!
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