45 days ago I ordered the Kara on line. Arrived 10 days later…packing was not fancy but it was well protected. Worked perfectly right out of the box. Dead silent black background… big soundstage, no clicks or pops when switching… all in all, very satisfied.
Also, their AI for answering questions is quite good…. so I can’t comment on their service. Although their return policy isn’t great, it is probably worth considering.