Connect the No.23 that does not work to the working RCA outputs at the preamp. The RCA inputs to the 23 are connected to the non-inverting (pin 2) XLR. If it still doesn't work then the amp is at fault.
Since the No.23 has two discreet circuit input stages -- one each for the 2 and 3 pins of the XLR -- there still will be sound even if one XLR leg is dead. A silent amplifier with balanced connections means that both legs of the XLR are dead. That would most likely be from a relay fault in the preamp or a broken XLR connection at the amp.