Caveat about the Cable Company return policy


I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman

Showing 3 responses by lowrider57

Just a caveat to all to completely understand what the policies are
This is important. The return policy of a particular product is usually found on a different page.






That's a really lame return policy on the cables.
I've used their lending library and made several purchases.

I purchased a component on sale last month and read the fine print to make sure it could be returned. I auditioned it, then returned it with no problem. 
Because they charge full price on many items they're not my "go to" dealer. But I've had only good experiences with the company.

They don’t stock many items. Products I’ve ordered have been drop-shipped.

And 4-6 weeks is unreasonable. Products from China are delivered faster than that.