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Caveat about the Cable Company return policy

I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman

Showing 1 response by iovi66

iovi66
5 posts
 
totally agree with mstrauss about Jason. Jason has been advising/selling me cables and equipment for at least a couple of years now, and I'm no easy customer either, mainly because my system has evolved and therefore my needs change with them. Jason works with me through my changes and within reason does all he can for me, and I know he's had to incur the wrath of his boss for me on several occasions. But most importantly, he is always willing to spend time advising me even when I have general audio questions not even related to a purchase. All of his suggestions are detailed and reasoned, and backed by knowledge and experience. And if he thinks some idea or some product is, lets say, less than worthy or ideal, he will certainly tell you.

So while I won't dispute any of those who've posted their negative experiences dealing with cable company salespeople, I will say they should give the cable company another chance, just make sure you ask for Jason Ressler, and be prepared to have to wait, or to have him call you back because he has plenty of folks like me, that only want to deal with him, and we're probably on the phone with him at the time you call. But he will call you back, and his advice and service has always been worth my wait.

This is totally unsolicited, but you know in today's world we're all so quick to call everyone out and emphasize the problematic situations, especially with the ease of typing rather than face to face confrontation, so I'm glad to have a chance to be quick to praise a salesperson that is worthy of praise.
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