Caveat about the Cable Company return policy


I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman

Showing 1 response by ebm

Would never buy from Cable Co as they have crappy service.There is only one guy who is always on the phone.They charge almost full list as well.I certainly would never buy anything from them.Some people love them not me!! I  once purchased b stock Still point panels from them than i got a set from Music Direct at 10% off plus free shipping they turned out to be much cheaper.They also had much better service as well.