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Can I Trust The Music Room's Product Description?

I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?

128x128mysteriousmrm
cey's avatar
cey
275 posts
 

i dont know how often, but they do throw things up for sale with out checking out or checking up on em thoroughly. i found a preamp i wanted there, and they had the wrong model. it took some effort teaching them. i twice found an item they were selling was missing parts. they didnt seem to know. 

jeffseight's avatar
jeffseight
574 posts
 

I buy from TMR when I see a newer item I want. Why ? They offer a trial period

so returns are allowed. That is a value. Some idiots buy gear and unload it before

it is even burned in. Consequently they never heard what they bought at its best.

So if you buy a brand that allows warranties to pass to the next owner-such as Pass Labs does- you can do very well. 

That said TMR does not test everything. Last item I bought was never checked.

They did give me a $100 credit toward the next purchase when I brought it

to their attention. 

Do the leg work with a serial number and call the maker yourself. 

Ag insider logo xs@2x
rongvk
20 posts
 

Also have a few transactions with TMR. All smooth, but did have a slight problem with new speakers (one of their authorized brands so it was new stock) recently. When I informed them of the issue they immediately sent me pre-paid shipping labels, put my speakers on their test bench the day after they received them, fixed the minor issue and sent them back that day with 2-day shipping for a Sunday delivery. They were professional and courteous at every step of the transaction. I’ll definitely do business with them again. Just me experience. 

stereo5's avatar
stereo5
6,407 posts
 

I have done business with TMRon 3 occasions and one of the transaction involved a trade in of my amp. All transactions went perfectly from start to finish. When I purchased a used Conrad Johnson amp from them, it looked brand new even though it was used. Great company, highly recommended.

pwoodard922
35 posts
 

I’ve had a great experience with TMR.  I’ve sold a few items and purchased a few items and they are very good to deal with.  Probably worth reaching out and explaining your issue.  From my experience they are very responsive

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