Can I Trust The Music Room's Product Description?


I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?

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Showing 3 responses by jeffseight

I buy from TMR when I see a newer item I want. Why ? They offer a trial period

so returns are allowed. That is a value. Some idiots buy gear and unload it before

it is even burned in. Consequently they never heard what they bought at its best.

So if you buy a brand that allows warranties to pass to the next owner-such as Pass Labs does- you can do very well. 

That said TMR does not test everything. Last item I bought was never checked.

They did give me a $100 credit toward the next purchase when I brought it

to their attention. 

Do the leg work with a serial number and call the maker yourself. 

I would love to see them make an effort to provide the age.

Even if it simply the range of years it was produced.

Is that not something they should provide???