Sorry to hear this, yogiboy.
What differences do you hear in the P3ESR 40th anniversary version?
What differences do you hear in the P3ESR 40th anniversary version?
Buyer is claiming damage that was done by him!
Hi group,
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks much for your input!
This is the EMAIL I received from the buyer!
Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks much for your input!
This is the EMAIL I received from the buyer!
Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.
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- 110 posts total
It is exceedingly obvious that the buyer tried to remove the grills and damaged the speakers, and as anyone who owns or has owned Harbeth speakers understands the grills are very difficult to remove and it is very easy to damage the speakers. Skylan sells a magnet device to remove the grills which is very worthwhile for Harbeth owners. Yogiboy seems to be a very honest audio enthusiast who is active in this forum and has sold many Harbeth speakers by sharing his opinions on this very fine company's products. It would be nice if Harbeth would step up and send the buyer a few new grills just to put an end to this unfortunate situation. |
@guppy The distributor ( FIDELIS ) has shipped him new grills ( at my cost ). I shipped this magnet puller with the speakers but I guess this dimwit did not read my instructions. The only thing I got from this sale is a bad case of agida! https://www.homedepot.com/p/MASTER-MAGNETICS-100-lb-Pull-Power-Handle-Magnets-96544/203613179 |
Were the speakers insured? If so, make a damage claim with FedEx. How did he pay for the speakers, Paypal, credit card? I would be concerned that he will put the transaction in dispute and get his money that way. As much as it hurts, paying for new grills might be cheaper in the long run if that resolves it. I hate when this stuff happens. Good luck. |
- 110 posts total