Many remove the grills. Take a look at the listings here and you will see some with the grills removed!
Buyer is claiming damage that was done by him!
Hi group,
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks much for your input!
This is the EMAIL I received from the buyer!
Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks much for your input!
This is the EMAIL I received from the buyer!
Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.
Showing 24 responses by yogiboy
UPDATE- The seller sent me pictures and the grills are ripped and the wood is chipped on the top corners of both speakers. It looks like all the other Harbeths that I have seen when the grills were removed improperly. He is going to get a price on new grills and let me know what they will cost. It looks like he got me by the ole short hairs! |
I included a magnet puller to remove the grills. I guess he could not figure out how to use it. He had the speakers for two days before contacting me with the problem. It just seems fishy that both speakers have the same damage. I am still waiting for him to get back to me with pictures of the damage! |
UPDATE- I called the Harbeth distributor and he gave me a price of $90 plus shipping for new grills. I told the seller and he wanted a $200 rebate. I agreed and gave him back $200. He said he would give me positive feedback. Hopefully I will not hear from this guy anymore. I would like to thank all of you for the input on this problem that I had! |
@timo62 I gave them a try and I did not care for them in my room. I bought the new P3ESR 40th anniversary. I guess I just like smaller speakers! Thanks |
@guppy The distributor ( FIDELIS ) has shipped him new grills ( at my cost ). I shipped this magnet puller with the speakers but I guess this dimwit did not read my instructions. The only thing I got from this sale is a bad case of agida! https://www.homedepot.com/p/MASTER-MAGNETICS-100-lb-Pull-Power-Handle-Magnets-96544/203613179 |