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BlueSound Stinks(!), anyone?

I am looking for your help.  We recently switched from Sonos to BlueSound to get higher streaming rates.  So far we have had consistent problems and issues(!!).  Specifically, about 50% of the time my and my wife's BlueSound app does not recognize the Node 2i's.  When I delete the app, reinstall it and reconnect the Nodes, we again have the same problems at least 50% of the time.  It is simply a joke of a product and I find we are not alone.  I have tried just about everything.

Also, when I go online to get help, I find that I am not alone and there is a tsunami of negative (to the degree of very hostile) comments about BlueSound and for the most part it is the same issue.  I have tried just about everything and I am about to simply trash/sell mine and go back to Sonos.  If I do go back to Sonos, I will also leave a stream of bad comments on every forum I can since going back to Sonos will represent a big financial loss to me simply because Bluesound is an irresponsible/deceptive company at my expense.

Alternatively, I just want it to reliably work.  Do you you have and advice and/or guidance to get Bluesound to reliably work?  Is there a better alternative to to get higher bit rates thank Bluesound?

Thank you in advance for your help.  Dave


butterman

Showing 1 response by gdnrbob

gdnrbob
4,411 posts
 
@OP, 
Just contact Bluesound via the app.
It takes a while, but they do get back to you. 
I have had issues with my Nodes, but Bluesound always came through.
Perhaps not as quick as I would like, but they did persevere to rectify the issue.
For the money, Bluesound is a very good deal.
The only other streamer I would consider is Aurender. But, then you are limited to Qobuz and Tidal.
FWIW, I get high rez on Qobuz with my Node's -the original cubes.
Yes, I have had issues, but, as I said, Bluesound did correct them.
Streaming is a new technology and issues will arise. 
I say, give them a chance to make good.
Bob
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