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Beware Olive owners

I recently had issues with my Olive o4HD that I bought from Olive in mid-2013. I sent it to them for diagnosis - bad motherboard, and they cannot fix it due to parts no longer available. I was/am livid about this. They did offer to sell me a new ONE at a minor discount. Bottom line, for you current Olive owners if your unit does go bad, it cannot be fixed. Only model being supported now is the ONE. Olive has given their early adopters the Bronx salute by not supporting their previous models. Just a fair warning to current owners of their HD models. Poor, shameful customer support in my opinion.
miner42
12 responses Add your response
mofimadness's avatar
mofimadness
4,992 posts
 
Olive SUCKS. Read my tirades here and on other forums.

The most worthless audio company ever...OLIVE!
azjake's avatar
azjake
285 posts
 
Thanks for sharing! That is also what AUDIOGON was/is about!
lak's avatar
Ag insider logo xs@2x
lak
4,643 posts
 
Miner42,
Sorry to hear about your situation.
Thank you for the heads up.
onhwy61's avatar
onhwy61
5,229 posts
 
Sorry for your situation, but thanks for the heads up.

I suspect that in the long run this won't be an isolated issue with dedicated music servers. They're essentially customized computers which rely upon hard drives, CPU boards and I/O cards. There's no guarantee that 10-15 years from now any of these parts will be available for repairs. I love my HD music server, but I dread their long-term serviceability.
kgturner's avatar
kgturner
663 posts
 
That's why I built my own music server. If you can build a computer, you can build a music server. They're one in the same.
czarivey
5,946 posts
 
Find friends with same problems, find lawyer and file class action lawsuit to get full refund on products.
jafant's avatar
jafant
19,730 posts
 
Miner42-

Many Thanks! for your post. It is imperative to post both positive & negative experiences when dealing w/ these companies. Are the olive products made in china?

Keep me posted & Happy Listening.
miner42 OP
709 posts
 
Onhwy61 - my Olive was barely2 yrs old and they did not have available parts to fix an inherent design problems. My server should have been fixable. It is no wonder they now only have one unit to sell. This has absolutely been the worst audio experience of my life and I have bought many items.
Ag insider logo xs@2x
elybry
13 posts
 
I have the same problem with Olive 04HD. It was DOA and they did not send me a RA#. They delayed about taking the unit back and now are delaying about fixing it. Their customer service sucks. Can't comment on their product because it has never worked.
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elybry
13 posts
 
I have the same problem with Olive 04HD. It was DOA and they did not send me a RA#. They delayed about taking the unit back and now are delaying about fixing it. Their customer service sucks. Can't comment on their product because it has never worked. We need to go on Facebook, Twitter, Linkedin, and Google+ and discuss their poor customer service.
nightfall
188 posts
 
The CD drive in my 4HD died and I was informed me that it is a long discontinued part, and none are available.
miner42 OP
709 posts
 
Elybry - at the very least they should send you an Olive ONE 2TB server. I will never own another OLIVE product and will do what I can to get the word out on their poor CS.
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