2. misc-audio
  3. 192859-1980

Beware - FedEx Drivers are forging signatures for delivery confirmation

In the span of 2 days I had 2 separate deliveries of expensive audio equipment delivered by FedEx. One on the east coast and one on the west coast. They were both insured for the full amount and high dollar values, which triggers FedEx required direct signature by the recipient. In one case the recipient let me know that the driver signed for him and left the package in the snow next to his mailbox. He never made contact with the driver nor signed for the package. In the second case the driver again signed for him and left the package on his porch, and never made contact with the recipient. In both cases everything turned out ok, but this terrible business ethics from FedEx employees.

It's blatant forgery by the drivers, and who is left holding the bag if the package is stolen? It's the driver's word against the recipient. I have a feeling the shipper (in both cases me) would be when I paid for full value insurance. What is the motivation of the driver, just laziness so they don't have to come back for another delivery attempt? I made a formal complaint with FedEx which supposedly they are going to trace down, but I have a feeling this is not going to make a difference.

Things are getting worse and worse these days!

mekong56
onhwy61's avatar
onhwy61
5,252 posts
 

I stand corrected regarding UPS drivers' income.

Decades ago I was at a conference where an exec from McDonald's gave a talk about customer service.  He stated that if McDonald's was 99% accurate in completing customer orders that meant 100,000 per day did not get their order correctly filled.  He then stated that to get the accuracy up to 99.9% would require someone to directly oversee and check the order taker and another person to oversee the food server plus adding another level of oversight with someone checking the checkers.  The majority of the cost of the added personnel would be added to the customers' food price.  Additionally, with the added check and oversight procedures customer wait times would increase and fast food would become less fast.

The exec's point was that you don't even want to be perfect.  Instead aim for being really good.  There will always be friction in the system/process.  For that 1% whose orders were screwed up and comeback to complain, just give them a free meal voucher.

How much would shipping cost if UPS, FedEx and any other shipper provided a perfect level of service and who would be willing to pay for it?

invalid
1,240 posts
 

@onhwy61 maybe McDonald's should charge for insurance to guarantee you meal it correct.

analog_tiffer
4 posts
 

It still blows my mind that someone on here is trying to characterize forging signatures as “really good service”.   SMH.  

sns
3,377 posts
 

@onhwy61 Fedex doesn't much concern itself with quality of service with home/ground services, they're contracting those services out, leave QOS to the contractors. The contractors in turn not much concerned about QOS based on relatively low remuneration for their subcontractors.

onhwy61's avatar
onhwy61
5,252 posts
 

I'm not defending FedEx.  I just trying to point out that their system works fairly well, but it's not perfect.  And because of that you should be wary of sending something expensive, irreplaceable and/or delicate with them.  I applaud those who take proactive steps to minimize the potential problems inherent with FedEx.

If forged signatures and other forms of bad delivery driver behavior really upsets you, then I would like to hear your solution on how to fix these problems.  What systems and procedures would you implement?

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