"call the shipping company after you have a tracking number - explain to them it’s a pair of speakers and should be handled with care. call them again once the parcel reaches the next stage - on its way to you"
I'd also like to know what numbers(s) at FEDEX you are specifically calling to have this conversation? When you call its customer service number they don't know anymore than what you see on the tracking. Other than asking for fragile stickers to be placed on the box when dropping it off with them you're at the mercy of whoever is handling the package and at the hubs the conveyor system