I recall that if you are using XLR ICs there is one output position that is not recommended to be used. Perhaps this is the problem. If you haven't read the owner's manual, read it. Also, can you be sure that the internal output pads have not been adjusted? That is another aspect of the amp that you will want to read about.
Also, most definitely work with the interconnects and power cords. Try at least three different power cords on the amps.
Lastly, read up on the Schroeder Method of Interconnect Placement. Doubling the IC transforms the performance of the AHB2. It is a "do at your own risk" activity, but excellent results are being reported under the thread that bears my name in the Cable forum.
No need to freak out; there are many settings and many permutations before you declare the amp is not good in Mono. If you work through all the permutations I'm sure you will find it to yield superb sound. :)
BTW, I advise you ignore break in and work actively to do changes that you will hear immediately.