Aurender Conductor app reliability and user experience

You will find that many people are pleased with Aurender, the Conductor app, and support, especially from "Ari," the one guy they seem to have in the US.

I bought an Aurender (new) from my local dealer and was never pleased with it. The device was unpredictably buggy. I’d contact support, and the useless email responses more than once indicated they hadn’t thoroughly read my email’s description of the problem.

Ari finally told me the Aurender maybe had a problem with the way my digital files were stored. That seemed odd to me, because no other hardware or software had ever had any issues with them. Perhaps the issue was that Aurender seems Apple-centric and I’m a Windows and Linux guy. No matter, I dumped the Aurender after a few months of frustration, bought a Bryston BDP-3 to replace it and have been happy as a clam ever since.

I have an excellent relationship with my dealer and could have gotten him involved for a refund. But at that stage, I didn’t want to be in a position where Aurender could claim it did me any favors. Good riddance.

rockrider

It would be informative if those of you with unsatisfactory experience using Aurender Conductor could let us know the time frame of your experience.

I bought my Aurender new from an authorized dealer on 1/23/20. The first support request was on 1/30/20 and reviewing my email archive with "Ari," it’s amazing how many issues this thing had. Problems continued through around 9/17/20, when I gave up and sold it to The Music Room, in another excellent transaction with them.

I replaced the freakin’ Aurender with a Bryston BDP-3 and have been happy ever since. In hindsight, I should have dumped the thing much sooner.

The SQ of the Aurender was excellent, btw, when it worked, which was not nearly often enough.