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Audiogon members poor packing and shipping damage

Need to get this off my chest and hope it will help other members avoid shipping damage claims. I recently purchased a preamp and a pair of Magnepan 3.7 speakers off Audiogon. I am going to keep this general and leave out the member names. Both items arrived damaged and IMHO the root cause is largely very poor and careless packing.

The 3.7's had the ends of the box secured with one narrow piece of strapping tape on each end which came off during shipping and the ends of the box flapping wide open along with the outer box loose where it should have been taped. With the preamp the seller did not bother to remove the tubes or install the protective screws on the bottom that protect the internals from shipping damage.

In both instances I have taken on trying to get the problems resolved, so far at my expense, and I am just aggravated at having to do this.

I would never think of letting any piece of audio equipment leave my house so poorly packed. I routinely take hours to carefully pack and also to document the entire process with digital pics so if there are any issues with shipping I have good documentation. If you read my feedback it reflects the extra effort I take. No one will ever be able to say there was shipping damage due to my poor packing job and no box I pack is going to arrive open.

I don't know how other Audiogon members feel about this or how many other members have experienced this problem but I just want to point out that sellers have an obligation to the buyers to pack the items correctly. As we all know shipping damage claims are a super pain for all involved and especially the buyer. Right now I've got one claim going with a major shipping company and it will be weeks if I am lucky to get a resolution and my money back and also get the 3.7's back from the factory.

Just a ton of inconvenience and aggravation when I should have been able to unpack, set up, and enjoy.
etmerritt33

Showing 2 responses by tbg

tbg
5,263 posts
 
I have so often commented about UPS, but will reiterate. I cannot imagine how they stay in business. They are more expensive that FedEx Ground and only note the "shock in their system" to account for damage done in their shipping.

This case really sounds like seller's incompetence in packing, however. I certainly have experienced this. Once when I still used UPS, I went out to their office to pick up a turntable. I took one look at the package with holes and open flaps and refused it. I am not sure that is even an option anymore. The seller was outraged. I told him to learn to pack.
tbg
5,263 posts
 
Rx8man, yes, that is why I dislike the new Audiogon procedures.

Sabai, your only real recourse is negative feedback but that is quite limited in Audiogon. All that I can say is that I have had only two instances were packing was totally inadequate cause damage. One I noticed and refused it. The other I just got a broken piece and ended up repairing it enough to use.
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