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jasonbourne52
Having a bad day, huh?
People who are willfully ignorant deserve what they get. A buyer who does not research something like this and is unhappy after purchase is willfully ignorant.
A buyer who does the due diligence and still buys is an informed buyer. Contacting the company with such questions seems like the minimum effort one would take.
I am positive, after the last few years, that willful ignorance is rampant in this nation, so your post may be somewhat relevant. However, it appears from the many posts I have read that most on this Forum are pretty savvy and check things out before buying.
As for marketing, I am reminded of a cartoon in a Kliban cartoon book that I will not describe. You either know it or not.
Without marketing, products would be big secrets inside companies and they would fail from not selling anything. The responsibility is on the potential purchaser.
Hope your day improves!
Cheers...