I had a Prima years ago when there was only one version available and Audio Aero was a very populars manufacturer. When it died Audio aero was in a death spiral and after a few intermediate patch ups nothing more could be done. I loved the sound after finding the right tube and was deeply disapointed. It took a little more than a year for it to run it's course. The company itself was collapsing and has since re-emergeed in a couple of guises, the image is not a good one. There doesn't appear to be any consistency of quality. I could be all wrong and the new company's products are indeed high quality but the fact that they won't answer you tells you something already.
Thus a player whose age you don't know is a set up for problems. Return it or just be be prepared for a possibly short lifespan, good luck whatever decision you make.
Thus a player whose age you don't know is a set up for problems. Return it or just be be prepared for a possibly short lifespan, good luck whatever decision you make.