Audible Illusions M3B question


I month ago I decided to trade in my older AI Modulus 2 for a new M3B, sending in my money for a trade-in and have heard nothing since. My emails have gone without response, and phone calls to Jerry (described as service manager) are not answered and with no voice message ability--just rings. Needless to say, I am becoming worried that I've been scammed by these folks. Has anyone encountered similar issues? Any suggestions?
128x128aquaticdoc
tooblue,
You are probably very happy with your Lamm. They sound great, and Vladimir is very responsive.Great service. There are too many companies that are run the right way today, making good products to put up with that nonsense. I would ask for my money to be returned. 
Did manage to speak with Jerry this morning, and he retrieved all of my information quickly and accurately. He said that it should "not be long now." Did not give specifics as to what precisely that meant, and I believe it is as stereo5 said, that it is probably a 3 person company, but the price of something equivalent in quality is a multiple and I'm not in a hurry so I'll hang for the moment.
I called AI on Dec 18 2017 to get new tubes for my M3A. Jerry told me they were running a special price on trade in for a new M3B. I was aware of this program and decided to take the plunge. They billed my credit card that day. I have called and talked to Jerry several times. It's always the same. He looks up my info and tells me it won't be long now, just a few ahead of me. In March he told me I was about ten days out. So it's going on six months now. I will probably call again later today. If I had known it was going to take this long I would have gone a different way. It really burns me that they charged my credit card five and a half months ago and I still have nothing to show for it. I just wish they would be up front about how long it is going to take to get the new one in my hands.
Sorry to have yet another living in my world. Same response, same frustration. It would be useful to know if anyone has actually gotten their promised M3B unit in the last year. 
You should bail before it turns into six months just as it did with so many others. 
Keep in mind those lame assed duel stepped attenuators.